Standard Warranty
Every prebuilt rig and custom build includes a comprehensive 3-year parts and labor warranty covering all hardware defects.
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Technical Command
Keep Your System Running at Peak Performance.
Warranty claims, technical assistance, and direct hardware support for every custom build.
Service Tiers
Remote Diagnostics
Experiencing frame drops or thermal throttling? Our technicians can run secure remote diagnostics to identify software and firmware issues.
Request DiagnosticPhysical Repairs & Upgrades
Need a hardware swap or a fix outside of your warranty window? Ship your system to our facility or drop it off for professional handling.
Warranty & Return Protocol
01
Component Failure (RMA)
If a specific part fails (GPU, motherboard, power supply) within the 3-year window, contact us immediately. We handle the RMA process directly with the manufacturer so you do not have to wait in standard queues.
02
Return Policy
Prebuilt systems can be returned within 14 days of delivery, provided they are in original packaging without physical damage. Fully custom configurations are subject to a restocking fee as they are built specifically to your order.
03
Safe Shipping Preparation
Always retain your original box and internal expansion foam. If you need to ship your rig back to us, internal foam is strictly required to prevent heavy components like graphics cards from tearing PCI-e slots during transit.
Help Centre
How do I track my repair?
Once your system is checked in, you will receive an email with a tracking link to monitor the diagnostic and repair status in real-time.
Can I upgrade my prebuilt later?
Absolutely. We use standard, non-proprietary components, making future upgrades straightforward and hassle-free.
Submit a Support Ticket
Fill out the details below, including your rig's serial number, and our technical team will respond within 24 hours.