Privacy Policy

At Rig Titan, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website, purchase custom gaming PCs, prebuilt rigs, or request upgrades and repair services.

1. Information We Collect

We collect information that you provide directly to us in order to deliver high-performance hardware and exceptional support:

Contact Details: Your name, email address, phone number, and shipping address when you place an order or request a quote.
System Specifications: Diagnostic data, hardware configurations, and performance logs provided during repair or upgrade consultations.
Transaction Data: Secure payment information processed by our verified third-party payment providers (we do not store your full credit card numbers).
Communication Records: Emails, chat logs, and support tickets to help us track your build's progress or warranty status.

2. How We Use Your Information

The data we collect is strictly used to enhance your experience and fulfill our services as a premium PC builder:

To assemble, test, and ship your custom gaming PC or prebuilt rig.
To coordinate logistics and provide accurate delivery tracking.
To diagnose hardware failures and facilitate repairs or component upgrades.
To honor warranty claims and provide ongoing technical support.
To send critical updates regarding your order status or system compatibility alerts.

3. Information Sharing & Third Parties

Rig Titan does not sell or rent your personal information. We only share essential data with trusted third parties necessary to fulfill your order. This includes specialized courier services for safe hardware transport and secure payment gateways for processing transactions. All partners are bound by strict confidentiality agreements and data protection standards.

4. Data Security

We implement robust security measures to prevent unauthorized access, alteration, or disclosure of your data. Our infrastructure utilizes industry-standard encryption for all online communications and secure, restricted access for any localized diagnostic reports generated during PC repairs.

5. Your Rights & Choices